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✨ Holiday Notification in March 2024 + FAQ ✨
Date : 2021-05-04
Name : C*****T
Hits : 68102


CANMART Notifications ✨
· Please contact us in Q&A board if you have any questions.
· The customer center is operated in Korean time. (MON~FRI 10:00~17:00)
· 한국어 상담 가능하니 편하신 언어로 문의 남겨주세요 !


1) About the shipping
· Depending on the product, it takes 2–5 days to prepare (excluding weekends and holidays). If the preparing product is delayed, we will contact you via E-mail in order.
· Delivery will be made through DHL. On average, it arrives 2 to 5 days after shipment. It can be delayed depending on the customs situation. Please check the DHL tracking number as we inform you by email after sending it.
· Since it is overseas delivery, tariffs may be imposed depending on the amount. The customs duties imposed must be paid by the customer.
  (Since the duty-free limit varies from region to region, it is recommended to check the duty-free limit of your residential area before purchasing.)
· If you haven't received the product even after 10 days of shipment, please contact DHL and us. If 30 days have passed since the shipping date, compensation is not possible even if you haven't received the product.


2) About the cancellation
· If you want to cancel your order or some products, please contact us via Q&A board or E-mail. You can cancel the order before shipping.
· We will contact you via email if there is a product that is out of stock.
· If the order amount is less than $150 after cancellation, there will be having additional expense. Please cancel the whole order and reorder it.
· In the case of cancellation due to a change of mind, there will be a PayPal cancellation fee. If you get a refund by mileage, you will get a full refund without a cancellation fee. Miles can be used the same as cash on the next order.


3) About the return and exchange
· You can return within 7 days of receiving the product. If you do not return the product within 7 days of receipt, the return receipt may be canceled.
· It's difficult to exchange because it's an overseas delivery, so if you want to exchange it, please return it and purchase it again.
· If you want to return the product in a change of mind or because of size, you have to send the product carriage paid.
· If the purchase amount is less than $150 after the return, the initial shipping cost will be deducted from the refund amount. If tariffs occur during the return process, tariffs can also be deducted from the refund amount.
 (The initial shipping fee depends on the weight. The average price is between $40 and $70, but it depends on the order, so please refer to it.)
· Please contact us if you want to return, we will guide you the return process.


4) About the coupons
· The coupon can be used except any special discount products.
· If you cancel/return the order after using a coupon, the coupon will not be valid anymore.


List of posts
No.
Content
Name
Date
Hits
C*****T
2021-09-08
69283
C*****T
2021-05-04
68102
1307
Inquiry (1)
M*********m
2023-12-18
1
1306
Inquiry (1)
Y**********g
2023-12-14
1
1305
Inquiry (1)
Y**********g
2023-12-13
2
1304
Inquiry (1)
H*******n
2023-12-10
1
1303
Inquiry (1)
j*******m
2023-12-10
1
1302
Inquiry (1)
M*********m
2023-12-10
4
1301
Inquiry (2)
Y*********m
2023-12-10
3
1300
Inquiry (1)
S*******o
2023-12-08
3
1299
Inquiry (1)
Y******m
2023-12-07
1
1298
Inquiry (1)
W********n
2023-12-06
2
1297
Inquiry (1)
W********n
2023-12-06
4
1296
Inquiry (1)
W********n
2023-12-06
3
1295
Inquiry (1)
S*********k
2023-12-06
3
1294
Inquiry (1)
Y**************y
2023-12-05
2
1293
Inquiry (1)
Y**************y
2023-12-05
2
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